At Pristine E Tele Services Private Limited, our greatest asset is our people. Their expertise and dedication ensure every customer interaction meets the highest industry standards. Our agents are committed to making each contact a value-added experience for your business.
Most of our employees at Pristine E Tele Services Private Limited are university graduates, with an average of 15 years of schooling per employee. We carefully select applicants who demonstrate quality performance, a strong desire to learn, and loyalty to the company.
To strengthen this foundation, we prioritize excellent English language skills in our hiring process. Our employees undergo comprehensive American Culture and Accent training to refine their oral and written communication abilities.
Our employee selection process is paramount in forming high-performance teams. Utilizing a top-tier methodology developed by Service Zone, we focus on a 'Will Do-Can Do-Fit' approach. This means we seek individuals who are willing and motivated to excel in their roles, possess the necessary abilities, and align with our organizational culture for long-term growth. By selecting candidates based on these criteria, we ensure they contribute to the quality and productivity essential for meeting our clients' objectives.
Pristine E Tele Services Private Limited employs the Service Zone Learning System, comprising processes, templates, and best practices to foster an exceptional learning environment for both associates and management.
This system focuses on developing the knowledge and skills necessary for providing exemplary service and leaving a favorable impression on customers. The inner circle outlines the steps associates take to address customer inquiries, while the outer ring highlights the key skills and knowledge required for successful resolution.
Etiquette Control ensures professionalism and goodwill, while Conversation Control maintains call flow to meet customer needs. The diagram also emphasizes either interpersonal or reasoning skills, depending on the call stage.
For projects targeting the US market, our specialized program emphasizes accent-neutral support and familiarization with American culture.